Two years,
against us.

Everything sold here carries the legal guarantee of conformity for 2 years from delivery, under the Italian Consumer Code.

It is owed by the seller — us — and not by a mill, a maker or a manufacturer. You do not have to find anyone else, and you never have to deal with anyone but us.

Goods conform when they match the description and the sample, are fit for what shirts are ordinarily fit for, have the quality and durability normal for goods of that kind, and come with the accessories and instructions you could reasonably expect. If a shirt falls short of that, it lacks conformity, whatever the cause.

Where a lack of conformity shows up within 12 months of delivery, it is presumed to have existed at the moment of delivery. We would have to prove otherwise; you do not have to prove anything.

After that first year and up to two years, the burden is yours — but it is not a high one, and in practice we do not run arguments about seams that came apart in month fourteen.

The remedies come in a sequence set by law, not by us.

1. Repair or replacement, at your choice, free of charge, within a reasonable time and without significant inconvenience to you. We may only refuse the option you choose if it is impossible or would impose disproportionate costs compared with the other.
2. A proportionate reduction in price, or termination of the contract with a full refund, where repair or replacement is impossible, was not carried out within a reasonable time, would cause you significant inconvenience, or where the lack of conformity is serious enough to justify it directly.

“Free of charge” means free. Postage, labour and materials for a repair or a replacement are ours.

Any commercial guarantee, warranty or goodwill gesture we might offer is additional to the legal guarantee described here. It cannot replace it, reduce it, shorten it or make it conditional, and nothing in our terms attempts to.

We currently offer no separate commercial guarantee at all. What you have is the statutory one, in full.

Write to support@mcaabbigliamento.shop or call +39 320 583 7412. Useful, though not required:

• your order reference;
• a sentence about what has happened and roughly when it started;
• a photograph, if the problem is visible.

We answer within one business day and tell you what we propose and how long it will take. If a garment needs to come back, we send a prepaid label — a conformity claim never costs you postage.

You are not required to report the defect within any particular number of days of noticing it. The two-year period is what matters.

Honestly stated, because vagueness here helps nobody:

• Creasing. Linen creases; that is the fibre behaving as it should. Every product containing flax says so on its own page and is photographed after a day of wear.
• Natural variation. Slubs in flax yarn, tone and figure differences between shell buttons, and small variations between production runs are characteristics of the material.
• Relaxation and shrinkage within stated tolerance. Linen relaxes about half a centimetre through the chest after the third wash and regains it when pressed.
• Wear, accident and care contrary to the instructions. A shirt washed at 60°C when the label said 30°C, or damaged in use, is not a conformity matter.

Anything else — a seam that opens, a button that pulls through, a cloth that thins or tears in normal wear, a colour that shifts when washed as instructed — is ours to put right.

You can take the matter to mediation through the Camera di Commercio, to the European online dispute resolution platform, or to the court of your own place of residence, which has exclusive jurisdiction for consumers. Unfair commercial practices can be reported to the AGCM.

Links and addresses are on the conditions of sale page.